Candidates with relevent experience please apply to recruitment.nie@gmail.com
Service Desk Manager
Job entails organizing and directing the daily activities concerned to the help desks’ operation. The main responsibility of a Service Desk Manager is to manage, train, and guide service desk or Call Center agents to execute their tasks. By resolving problems and complaints, the manager supports the team. The manager monitors the agents and calculate call center performance, and analyze reports. They prepare and develop schedules to control adequate staffing levels.
Duties and Specifications
- Managing and directing the daily activities of service desk agents and telephone operators.
- Supervising, planning, and managing functions concerned to Call Center environment.
- Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
- Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.
- Attending, following up and resolving customer complaints and questions.
- Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
- Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.
- Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.
- Updating databases, organizing activities related to maintenance and repair of equipments, ordering supplies and materials.
- Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.
- Communicating solutions, successes, and opportunities to the Manager of customer service.
- Practicing and ensuring compliance with that of all the organization’s policies and procedures.
Skills and Specifications
- Ability to inspire and support people.
- Good people and interpersonal skills to build effective relationships with all levels of professionals.
- Ability to plan well and prioritize work.
- Maintain calmness under tight pressure.
- IT or Telecom background preferred.
- Required to be fluent in both English & Arabic.
Education and Qualifications
- Bachelor’s degree or associate’s degree from an accredited institution.
- Experience in call center service activities.
- Minimum 5 – 7 years in a supervisory role.
Transmission Engineer SDH/DWDM
About the Job
We are looking for skilled / trained engineers with experience on SDH & DWDM Optical network installation and commissioning,
The Engineer main tasks are to:
-To carry out Project Implementation activities, such as installation , commissioning, integration, and acceptance of optical transport equipment systems.
-To supervise the work of engineers and the external resources when involved.
-Responsible for all project activities during the project establishment, execution and conclusion phases.
-Has the overall responsibility to achieve the project goals with respect to functions and time, and for the progress of the project.
-Have to report any risks and resources issues to the line organisation.. If a CPM is assigned on the project, all these informations have to be provide to him.
-Manage the customer relation and the customer's expectations and thus handle changes in an appropriate way in conjunction with the requirements for the projects as described in the project specification. Handling expectations is extremely important to get a satisfied customer.
-Coordinate with other functions for the implementation of projects.
The Engineer shall have the following basic competence:
-Experience in DWDM/CWDM, and SDH, technical standards and applications.
-Must have significant understanding and working knowledge of Transmission Networks Fundamentals and principles, PDH, SDH, Optical, Ethernet, IP, DWDM,WDM
Commissioning of Huawei OSN 3500,7500/Optix Series and DWDM Equipment.
- Should have expertise on ring topology, cut over’s, Expansion Project, and protocols.
Be familiar with Huawei NG-SDH Equipment, software upgrade of optical Network Equipment.
-Strong skills and knowledge in use of computer, telecommunications products
-Good analytical ability, presentation and interpersonal skills
-Very good team player with colleagues, service providers and customer.
-Good communication skills - written, spoken and presentation
-Good knowledge in English, both written and spoken
Automobile Parts Manager
1. Minimum of 10 years parts experience of which 3 should be at supervisory level and 2 at management level.
2. Must be conversant with parts catalogs, manuals and electronic.
3. Must have sound technical knowledge of a motor vehicle.
4. Must be conversant with warehouse operations.
5. Must be conversant with inventory management.
5.1 Maintains a balanced inventory consistent with requirements from service and retail customers.
5.2 Monitors and adjust inventory levels to minimize obsolescence.
5.3 Monitors and plan stock order procedures.
5.4 Enforce policy on special orders
6. Must be conversant with financial management (parts operations)
6.1 Analyzes sales, expenses and inventory monthly to maintain profit goals.
7. Must be able to forecast sales based on historical demand.
8. Must be conversant with warehouse procedures
8.1 Analyze warehouse storage layout and revises as needed for maximum effectiveness.
8.2 Direct shipping and receiving efforts to ensure timely processing
9. Must have knowledge of importation regulations in KSA.
10. Must be a decision maker.
11. Must be able to manage a team of employees
11.1 Provide technical assistance to employees.
11.2 Monitors attendance build a career plan for each employee.
11.3 Enforces guidelines for employees when working with customers to ensure maximum customer satisfaction.
12. Handle customer complaints immediately and according to company guidelines.
1. Minimum of 10 years parts experience of which 3 should be at supervisory level and 2 at management level.
2. Must be conversant with parts catalogs, manuals and electronic.
3. Must have sound technical knowledge of a motor vehicle.
4. Must be conversant with warehouse operations.
5. Must be conversant with inventory management.
5.1 Maintains a balanced inventory consistent with requirements from service and retail customers.
5.2 Monitors and adjust inventory levels to minimize obsolescence.
5.3 Monitors and plan stock order procedures.
5.4 Enforce policy on special orders
6. Must be conversant with financial management (parts operations)
6.1 Analyzes sales, expenses and inventory monthly to maintain profit goals.
7. Must be able to forecast sales based on historical demand.
8. Must be conversant with warehouse procedures
8.1 Analyze warehouse storage layout and revises as needed for maximum effectiveness.
8.2 Direct shipping and receiving efforts to ensure timely processing
9. Must have knowledge of importation regulations in KSA.
10. Must be a decision maker.
11. Must be able to manage a team of employees
11.1 Provide technical assistance to employees.
11.2 Monitors attendance build a career plan for each employee.
11.3 Enforces guidelines for employees when working with customers to ensure maximum customer satisfaction.
12. Handle customer complaints immediately and according to company guidelines.
***Career Guidance Council***END OF FORWARDED MESSAGE***Career Guidance Council***
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