Functional Knowledge, Skills, and Competencies:

Functional Knowledge, Skills, and Competencies:

Minimum 3-7 years technical support experience.
Excellent verbal and written communication skills as well as interpersonal skills with the ability to clearly communicate issues and problem resolutions to maintain excellent working relationships with customers and partners. Customer focused and team oriented.
Desktop Support up-to Client Level including Hardware, Software and Networking Problems.
Sound knowledge of basic concepts of networking, TCP/IP, and LAN troubleshooting
Work knowledge on ISO 27001, Compliance documentation and Audit preparation.
Good understanding in Active Directory, DNS, DHCP and Information Security Routing protocols.
Knowledge of Windows 7 & 10, Vista and Windows Server OS 2008, 2012 & 2016, MS SQL, MySQL, IIS and preferably Macintosh, Linux, Exchange knowledge a plus.
Knowledge in Antivirus, SIEM, Desktop & Server OS hardening are added advantages
Able to follow documented issue resolution procedure
Candidate should be graduates. Candidate should have minimum 3 yr relevant experience.
Any certifications like MCP/CCNA, ITIL would be an added advantage.
Highly organized and able to work on own initiative to complete the range of tasks required.
Flexible and willing to work outside core business hours as required.
Able to proactively and independently resolve issues, yet also function well within a team.
Previous experience with Customer Relationship Management Systems Help desk tools.

Key Responsibilities:

Processing the queue of managed support tickets
Handle Compliance activities and assist in Audit
Diagnosing and resolving faults
Desktop/Laptop on-site and phone support, Printer/Fax support, Backup system support, Updating current infrastructure.
Configuring& troubleshooting of LAN setup.
Installation & troubleshooting of Local and Network printer.
Deploying new equipment, movement, Assign & Change.
Technical consultancy regarding changes to existing products.
Build and test new managed hardware devices.
Co-ordinate the deployment of managed hardware devices with customers and internal stakeholders
Co-ordinate with vendors for support.
Mentoring and supporting other engineers in the team.
Able to identify and make recommendations for improvements to processes.
Providing a role model for others in the team through professional behavior and technical expertise
Delivery of select improvement or consultancy requests.
Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals.

Job description:

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time-frame. Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc. Record incident resolutions in the Help Desk tool. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined
processes.
Monitor daily backups.

Interested candidate please call below number and send your updated resume to vetriselvan@visionaryrcm.com

Regards,

As Received